Manage your workspace
Understand licenses and usage limits
Know which allowance is blocking work and who can help.
What you’ll achieve
You can identify a limit and take the appropriate recovery action.
Before you begin
- Access to Workspace settings.
On this page
Check the workspace license
- 1
Open the workspace settings gear and select License.
- 2
Review its status, validity, seats, project capacity, storage, and generation usage where shown.
- 3
Check the displayed reset date for monthly usage.
- 4
Ask the workspace owner or administrator about a limit you cannot change.
Different limits need different actions
| Limit | What to do |
|---|---|
| Seats | Review membership or request more seats before inviting another person. |
| Projects | Remove unused projects appropriately or request more project capacity. |
| Storage | Review unneeded source files and media, or request additional storage. |
| Step generations | Wait for the displayed monthly reset or ask for an allowance change. |
| AI media generations | Check the separate media allowance; reuse existing visuals or request more capacity. |
| Expired or inactive license | Ask the owner or administrator to review the license. |
Read the reset date, not the calendar month
Monthly generation usage follows the workspace’s license cycle. The displayed next reset date is the relevant one; do not assume all counters reset on the first day of the month.
Step generation and media generation are counted separately. A remaining text allowance does not mean you can create another image.
Avoid wasting capacity
If a limit message seems inconsistent with the license screen, refresh the workspace and include both the displayed allowance and the attempted action when contacting support.
- Resolve source readiness before generating.
- Review and refine an existing draft when a full regeneration is unnecessary.
- Reuse a good image instead of creating nearly identical versions.
- Check the current job status before retrying a request that appears slow.
License dates and agreed allowances
A workspace prepared for you already has trial or regular license allowances. Its license period may start when you accept the invitation or immediately, as agreed with your StepGen contact. Check the License tab for your actual expiry and limits.
If you need more time or capacity, contact your StepGen contact with your workspace name and the reason. An extension or conversion from trial to a regular license keeps your existing workspace and projects. Your StepGen contact can agree regular terms before you accept your invitation; use the same invitation and check the License tab after joining.
A suspended, revoked, or expired license does not grant permission to generate new instructions. Ask your StepGen contact to review access.
A temporary generation or AI-media allowance has its own expiry. It adds monthly capacity until that time, then the standard allowance applies automatically. Already used capacity is not reset when the extra allowance ends.